Private School Leadership Lessons from the Southwest Airlines Fiasco
Enrollment Catalyst
JANUARY 22, 2023
Christmas wasn’t supposed to turn out this way. On Christmas Eve, my youngest son, Ben, was scheduled to fly from Milwaukee to Tampa to spend a few days with us over the holiday. As typical, I always check the flight status several times throughout the day. I had noticed that his flight was delayed for a few minutes and then the delay got longer. Then, my son called me late in the afternoon to tell me that his flight had been cancelled.
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